Frequently Asked Questions
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Qape ensures every delivery follows federal and state age-restriction laws. Our delivery drivers verify the customer’s ID in person before handing over any vape or cigar products. For online orders, age verification also occurs during checkout, so your business stays fully compliant from purchase to delivery.
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Qape automates core compliance tasks like licence renewals, excise filings, age-verification tracking, and regulatory recordkeeping. The platform helps you maintain required documents, stay alert to changing regulations, and ensure all operations meet state and federal standards — minimizing the risk of costly fines or violations.
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Delivery regulations vary by state and municipality. Qape helps your team define delivery zones, enforce local rules, and manage age-verified drop-offs. You can configure settings to comply with your area’s shipping restrictions, carrier requirements, and product limitations while maintaining a smooth delivery process for verified customers.
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Yes. Qape supports local delivery, curbside pickup, and in-store collection with proper ID verification at handoff. This lets you serve nearby customers directly — without depending on third-party apps that charge high commissions or restrict how you sell vape and cigar products.
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Qape’s built-in loyalty system encourages repeat visits while staying compliant with tobacco marketing laws. You can create custom programs such as points per dollar, cashback rewards, or exclusive member discounts on accessories and non-restricted items. Customers can earn and redeem rewards both online and in-store.
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Yes. Qape automatically applies the correct tax rates and excise rules for each product category — whether it’s cigars, vape juice, or accessories. It also generates detailed reports that simplify monthly and quarterly filing, keeping your records accurate and audit-ready.
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Qape tracks your state and local retail licences and sends proactive alerts before renewal deadlines. You can store digital copies of permits and inspection reports in one place, making it easy to demonstrate compliance during audits or visits from regulators.
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Absolutely. Qape’s centralized dashboard gives you a complete view across all store locations — including licence statuses, excise filings, and age-verification records. Multi-location retailers can monitor compliance performance and reporting accuracy from one account.
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Yes. Qape’s loyalty system is fully cross-channel, allowing customers to earn and redeem rewards whether they buy online, through your mobile app, or at the counter. Every transaction syncs in real time, so you always have an accurate view of customer activity and points balance.
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Qape continuously tracks state and federal compliance updates that affect vape and cigar retail — from flavour bans to packaging rules. When regulations shift, our system adjusts accordingly, helping you stay compliant without manually updating settings or workflows.
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Yes. You can instantly generate detailed compliance summaries, excise filings, and transaction logs from your dashboard. These reports are formatted for quick review by auditors or state agencies, saving hours of manual preparation.
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Qape is built to integrate seamlessly with major POS systems, inventory tools, and accounting software. This means your compliance, marketing, and operations data stay synchronized — no double entries or disconnected systems.
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Beyond compliance, Qape’s marketing and social media services help you attract more nearby customers. We manage your social pages, create 4 posts + 2 reels per month, and run paid ad campaigns in your area to drive traffic — all while keeping your promotions compliant with tobacco advertising laws.
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Most POS or marketing systems treat vape and cigar retailers like regular retail. Qape is designed exclusively for regulated tobacco businesses — with built-in excise reporting, delivery verification, age-restricted marketing tools, and loyalty features that meet compliance standards.
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